Burt-Kuni Honda Customer Letters
Hundreds of Letters – We Just Wanted to Share Some of Them With You – We are Dedicated to Customer Service
October 23, 2007
I want to convey my totally positive experiences and satisfaction with your service department.
From the very informative customer orientation by the Service Manager after we purchased our 2006 Honda Odyssey, to a recent problem where I was at the dealership twice in a five day period, the professionalism and courtesy displayed by each service employee we dealt with was excellent. This includes the shuttle drivers. Especially helpful, was Jeff R. He went above and beyond in helping to assure our problem was fixed. His technical Knowledge, demeanor, and especially customer attitude, serve as a template for any service professional to emulate.
In another life I was the Service Director of a 40 bay Cadillac dealership in NYC, so speaking from both service Experience and a customer perspective, I compliment you for the high caliber of service you provide.
Stan B.
Englewood, Colorado
June 19, 2007
I want to thank your and Gray Reisman for your help and attention to detail and assistance with the purchase of our new Honda Odyssey. You have provided superlative service and I greatly appreciate the way you have made buying a car a pleasant experience. Congratulations to you and all of your staff!
Best personal regards,
Joseph S.
October 13, 2006
I am writing this note to tell you what a great experience I had purchased a vehicle from your dealership on October 2nd, 2006. The sales person that helped me was Marilyn Rosenthal. What a neat lady! She explained all of the details of the vehicle, let me take it for a ride, asked numerous times if I had any questions or particular needs, gave me a no hassle deal and while I signed that paper work, she transferred the stuff from my old car to my new 2007 Honda CRV. She made me check to see that I had all of my stuff. Tears of happiness came to my eyes as I left.
Thanks again,
Mary G.
March 16, 2007
Recently I leased a 2007 Honda Accord from Burt-Kuni Honda. Brian Vinegar was my salesperson and of course the service was that of perfection.
I have been leasing my vehicles thru Mr. Vinegar for many years and will continue to do so for many more. Brian has sold my mom, husband co-workers and friends’ vehicles as well. I have always felt comfortable referring Brian because of continuous customer service. I just wanted you to be aware of what a professional reliable employee you have.
My Husband and I run our own business so we are truly aware of how important customer service is. So when we came across someone who exhibit’s a quality that seems to be hard to come by, we like it to be acknowledged!
I am so happy with my car and wanted to thank you for everything!
Sincerely,
Erika W.
May 12, 2007
After completing my purchase with Burt-Kuni Honda, I was so impressed that I must express my gratitude in writing. From being greeted at the door when I first arrived, to picking up my car after having additional features installed, all employees far exceeded my expectations.
Congratulations on assembling a team of professionals who truly care about your business. It has been a real pleasure doing business with Burt-Kuni Honda.
Best regards,
Scott G.
July 11, 2007
I wish to commend your service manager Chip Gullo and his service department.
Last week I was driving from central Kansas to Denver for the July 4th holiday when my 2006 Honda Civic developed a severe shimmy at speeds around 70 mph. I reduced speed to 60-65, the shimmy pretty well vanished, and made it in to Lone Tree to spend the holiday with my son.
The morning of July 5th, I called Burt-Kuni Honda, asked for the service department and Chip Gullo answered promptly. I told him of the problem.
Within the hour my Civic was in your service department. Chip had told me to ask for a fellow named “Bob”. I did, and he said “Oh yes, you’re the fellow from Kansas”. And he promptly checked in my Civic.
I came back about 90 minutes later. Bob was swamped with other customers but another service rep asked if he could help. I told him my name and the car, he pulled the file and promptly brought my Civic around.
No charge and the Civic runs smooth and true!
I am really impressed with your entire service department. It was very busy that day servicing many vehicles, but your service reps were constantly checking people in with no delay, and all done in a very pleasant manner.
I have 40 years experience with car dealers and service departments. None came close to the cordial, professional manner of Burt-Kuni Honda’s service department.
Many thanks,
Denis S.
December 18, 2007
I just wanted to send a letter to thank you and your staff form making my car buying experience such a joy. My wife and I had been viewing vehicles at other establishments for over 30 days. They were all the same. Walk in, get surrounded and pressured to make transactions immediately. Very stressful. This was not the case when I entered Burt-Kuni Honda. I was greeted then allowed to look at the cars on my own. I was offered refreshments (something no other businesses did) and given a tour of the entire area. We purchased our car and were driving home with out any regrets. Special thanks to Robert and Gary for listening to my needs.
Sincerely,
Kiki R.
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